Canceling an order

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If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you. long it's been since you made your purchase, either by selecting Buy It Now or by winning an auction, and whether the seller has dispatched it, you may be able to cancel your order. If you can't cancel it yourself, you can ask the seller to cancel it for you. Tip Keep in mind that if your purchase contained more than one item, the entire transaction will need to be canceled – you can't cancel individual parts of an order. Canceling an order you've just made If you've changed your mind about an order, you can cancel it within an hour of your purchase, as long as the seller hasn't dispatched it yet. Here's how: Go to Purchase...

Tracking your item

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You can follow your package online all the way to your shipping address when the seller uploads tracking information. How to track an item If your seller is using a tracked shipping service, it's easy to follow your item's progress. Here's how: Find the item in your Purchase history. The tracking number will be displayed as a link. Open the link to see what stage your item has reached in its journey to you. If you don't see a tracking number for the item in your Purchase history, check if the item is marked as "shipped". If it is, contact the seller and ask them to upload the number. Tip Once the seller has uploaded the tracking number to Bottomology, you'll be able to view carrier information and the item's current location. How to track an item you bought as a guest If you bought an item as a guest, you can still get the...

Retracting a bid

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If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances. Whenever you place a bid, you're agreeing to buy the item if you win the auction. However, in some situations you can retract your bid. When you can retract a bid You can retract a bid if: The seller significantly changed the description of the item You accidentally bid the wrong amount. For example, you meant to bid $20, not $200. In this case, enter the price you intended to bid as soon as you've retracted the incorrect bid You can't reach the seller. For example, you sent the seller an email and it comes back undeliverable, or you tried calling the seller and the phone number doesn't work Timing is also important when retracting a bid: If there are 12 hours or more left before the listing ends, all of your bids can be...

Return an item for a refund

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If your item arrives damaged or faulty, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. From July 10, 2018, some of our time frames for item not received cases and return requests will change. The new time frames apply to any case or request opened on or after July 10 If your case or request was opened before July 10, the old time frames apply   If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the Bottomology Money Back Guarantee. You can return it even if the seller's returns policy says they don't accept returns. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a...

Get Help With An Item That Hasn’t Arrived

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If you didn't get your item, you're covered under the Bottomology Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.   If your item hasn't arrived, you're protected by the Bottomology Money Back Guarantee and can either ask the seller for a refund, or for them to send you out a replacement item (if they have one). Check your item's delivery information If your item hasn't arrived yet, the first thing to do is check the delivery information. You can find your item's delivery information by selecting it from your recent purchases above, or in your purchase history. In the delivery information, you can: View the estimated delivery date – Your item's estimated delivery date tells you when you should expect to receive the item. If the date hasn't passed yet, your item is...

Not Going To Cry | Diary of A Black Gay CEO

So on Wednesday it will be the third anniversary of the passing of my dear mother.  She died on August 1, 2015 due to congestive heart failure. Not having ones mom around is an experience only certain people my age go through. The people I talk to around my age range 25-35 all have the emptiness that I have experienced the last 3 years. I can see it in their eyes.  Older people who parents simply reached their full life's potential have a similar emptiness in their eyes, but an additional sadness that older age brings when people around you perish into the next life.  I understand that I am still here for some time if God's willing, however I can't help to feel a bit cheated or angry at times.  Its not that I question the order of things, but then again I always question the order of things. My mom would tell you that I've always been sort of...

My Favorite Story | Diary of a Black Gay CEO

So to introduce this segment of writing, I am coming to you every so often to write about my journey as a Black Gay CEO.  Now noticed the order I wrote that title. We will discuss that more later.  Honestly, I am very happy to express myself. This isn't some way to get you to buy something from me, although you should bitch! I am so good at marketing right? Anyways, the story begins in 2012 I was knee deep in college midterms and I was feeling a bit lonely. See I had been single for about 4 months at that point and I was trying out the celibate thing. That didn't last very long as I was a hoe and hoe was life! Any who on this particular day, I'd walk to Vons grocery store. I was staying in a little studio right off the ocean in Downtown Long Beach, California. I had felt myself being tempted by the cuties on the side of the grocery store....