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Canceling an order

If it’s been less than an hour since your purchase, and the seller hasn’t sent the item yet, you can cancel your order yourself. Otherwise, you’ll need to contact the seller and ask them to cancel it for you. long it’s been since you made your purchase, either by selecting Buy It Now or by […]

Tracking your item

You can follow your package online all the way to your shipping address when the seller uploads tracking information. How to track an item If your seller is using a tracked shipping service, it’s easy to follow your item’s progress. Here’s how: Find the item in your Purchase history. The tracking number will be displayed as a […]

Retracting a bid

If you’ve made a mistake when bidding on an item, you can retract your bid in certain circumstances. Whenever you place a bid, you’re agreeing to buy the item if you win the auction. However, in some situations you can retract your bid. When you can retract a bid You can retract a bid if: […]

Return an item for a refund

If your item arrives damaged or faulty, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. From July 10, 2018, some of our time frames for item not received cases and return requests will change. The […]

Get Help With An Item That Hasn’t Arrived

If you didn’t get your item, you’re covered under the Bottomology Money Back Guarantee. We’ll make sure you either receive the item you ordered, or get your money back.   If your item hasn’t arrived, you’re protected by the Bottomology Money Back Guarantee and can either ask the seller for a refund, or for them to […]

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