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Tracking your item

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You can follow your package online all the way to your shipping address when the seller uploads tracking information.

How to track an item

If your seller is using a tracked shipping service, it’s easy to follow your item’s progress.

Here’s how:

  1. Find the item in your Purchase history.
  2. The tracking number will be displayed as a link. Open the link to see what stage your item has reached in its journey to you.

If you don’t see a tracking number for the item in your Purchase history, check if the item is marked as “shipped”. If it is, contact the seller and ask them to upload the number.

Tip
Once the seller has uploaded the tracking number to Bottomology, you’ll be able to view carrier information and the item’s current location.

How to track an item you bought as a guest

If you bought an item as a guest, you can still get the tracking details. You’ll need the order confirmation which we sent to the email address you entered at checkout.

Here’s how:

  1. Find your order confirmation email. The subject line starts with “Guest Order”.
  2. In the body of the email, select View order details.

You’ll then be able to view a delivery status bar with carrier information, the tracking number, and the item’s current location.

If you don’t see the tracking info, you can email the seller from the order details page.

Top Takeaway

For you to be able to track your item, your seller has to be using a tracked delivery service. Additionally, your seller must upload their carrier’s tracking number to Bottomology.

 

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